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Support
Questions about joining, your ACARS key, or flying with us? We're here to help.
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Reach the crew
Pick the channel that suits you, and we'll get you back in the air quickly.
Email support
The fastest way to reach us for account, ACARS key, or flight-log questions. Include your pilot email so we can find your account.
aviatesair@gmail.com →Community & Discord
Chat with fellow pilots, ask quick questions, and hear about events and route launches as they happen.
Join our Discord →Response times
We're a volunteer-run virtual airline, so most emails are answered within a day or two. Discord is often quicker for simple questions.
Answers
Frequently asked questions
How do I join AviatesAir?
Head to the Sign Up page and create your pilot account with your real name and SimBrief username. You'll be issued a personal ACARS key so your flights can be logged.
What is an ACARS key?
Your ACARS key is a unique code that links your flights to your pilot account, so every sector you fly is tracked automatically toward your hours and rank.
What do I need to fly with you?
You'll need Microsoft Flight Simulator (2020 or 2024), at least one aircraft from our fleet, a SimBrief account, and to be 13 or older. See the Pilot Info page for the full walkthrough.
How do ranks and progression work?
Every pilot starts as a Cadet and advances through the ranks automatically as flight hours build up. You can always see your progress from your pilot dashboard.
I can't log in or I've lost my ACARS key.
No problem, email us at aviatesair@gmail.com from the address on your account and we'll help you recover access.
Which callsign should I use on VATSIM?
Use one of our registered ICAO prefixes; you'll find them, with examples, on the Callsigns page.