Email support
The fastest way to reach us for account, ACARS key, or flight-log questions. Include your pilot email so we can find your account.
aviatesair@gmail.com →
Get help
Support
Questions about joining, your ACARS key, or flying with us? We're here to help.
Photo: Dexter Rees
Contact us
Reach the crew
Pick the channel that suits you — we'll get you back in the air quickly.
Community & Discord
Chat with fellow pilots, ask quick questions, and hear about events and route launches as they happen.
Join our Discord →Response times
We're a volunteer-run virtual airline, so most emails are answered within a day or two. Discord is often quicker for simple questions.
Answers
Frequently asked questions
How do I join AviatesAir?
Head to the Sign Up page and create your pilot account with your real name and SimBrief username. You'll be issued a personal ACARS key so your flights can be logged.
What is an ACARS key?
Your ACARS key is a unique code that links your flights to your pilot account, so every sector you fly is tracked automatically toward your hours and rank.
What do I need to fly with you?
You'll need Microsoft Flight Simulator (2020 or 2024), at least one aircraft from our fleet, a SimBrief account, and to be 13 or older. See the Pilot Info page for the full walkthrough.
How do ranks and progression work?
Every pilot starts as a Cadet and advances through the ranks automatically as flight hours build up. You can always see your progress from your pilot dashboard.
I can't log in or I've lost my ACARS key.
No problem — email us at aviatesair@gmail.com from the address on your account and we'll help you recover access.
Which callsign should I use on VATSIM?
Use one of our registered ICAO prefixes — you'll find them, with examples, on the Callsigns page.